This policy applies to items sold directly by BISTRO BUDDY Official Store.

Order Processing

Orders are typically processed within [7 business days] after payment confirmation, unless otherwise stated on the product page.

Orders placed on weekends or holidays may be processed on the next business day.

Shipping Methods & Carriers

We may use carriers such as:

• USPS
• UPS
• FedEx
• Local delivery partners (if applicable)

Shipping options and costs will be displayed at checkout.

Shipping Timeframes

Estimated delivery times:

• Standard Shipping: [X–X business days]
• Expedited Shipping: [X–X business days]

Delivery times are estimates and not guaranteed.

Tracking

Tracking information will be provided when available.

Delays

Delays may occur due to:

• Weather
• Carrier issues
• High order volume
• Supply chain disruptions

If a significant delay occurs, we may notify you and provide options where required.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, contact:

Contact Support
‪(203) 200-0699‬

Include:

• Order number
• Photos (if damaged)

Incorrect Addresses

Customers are responsible for providing accurate shipping details. Additional fees may apply for reshipment.