This policy applies to items sold directly by BISTRO BUDDY Official Store.
Order Processing
Orders are typically processed within [7 business days] after payment confirmation, unless otherwise stated on the product page.
Orders placed on weekends or holidays may be processed on the next business day.
Shipping Methods & Carriers
We may use carriers such as:
- USPS
- UPS
- FedEx
- Local delivery partners (if applicable)
Shipping options and costs will be displayed at checkout.
Shipping Timeframes
Estimated delivery times:
- Standard Shipping: [X–X business days]
- Expedited Shipping: [X–X business days]
Delivery times are estimates and not guaranteed.
Tracking
Tracking information will be provided when available.
Delays
Delays may occur due to:
- Weather
- Carrier issues
- High order volume
- Supply chain disruptions
If a significant delay occurs, we may notify you and provide options where required.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, contact:
Contact Support
(203) 200-0699
Include:
- Order number
- Photos (if damaged)
Incorrect Addresses
Customers are responsible for providing accurate shipping details. Additional fees may apply for reshipment.
