The restaurant industry is a competitive market, and having access to customer data is essential for businesses to effectively market their services and target specific demographics. This is where Toast, a point-of-sale software provider for restaurants, has recently faced backlash for its approach to customer data. Toast has refused to share customer data with its merchants, instead opting to hold it ransom for a $75 monthly fee. This decision not only limits access to this crucial information but also puts a financial burden on restaurants for access to their own customer data. Furthermore, the data that is shared by Toast can only be used on their platform, and not on the restaurant's own CRM marketing platform of their choice.

 

Restaurants Should Have Access To Their Own Data For Marketing

Unlike Toast, BISTRO BUDDY believes that the customer should have access to their own data for marketing as a basic feature that should be available from day one, even at the lowest package offer pricing. BISTRO BUDDY's online ordering software is user-friendly, easy to use and can be easily integrated into your existing system. This lack of transparency and control over customer data has left many restaurants feeling trapped and dependent on Toast for access to this crucial information. However, BISTRO BUDDY has recognized the potential issues caused by Toast's approach to customer data and has developed a solution that not only addresses this problem but also provides additional benefits. BISTRO BUDDY's online ordering software allows restaurants to export customer data and purchase history, which can be imported or directly integrated into any CRM marketing automation platform of their choice, giving them complete flexibility and control over their own customer data. This empowers restaurants to use it for their own benefit, without the limitations and fees imposed by Toast. Additionally, BISTRO BUDDY takes data security and privacy very seriously and ensures that your data is safe with them.

Why is CRM Marketing Automation is considered crucial in the Restaurant Industry?

Marketing automation is considered crucial in the restaurant industry as it helps to personalize the customer experience and foster loyalty, leading to increased customer retention and revenue growth. By having control over customer data, restaurants can create targeted campaigns, segment their customer base, and increase the effectiveness of their marketing efforts. BISTRO BUDDY also offers an online restaurant directory and online community for its users to connect, share tips and advice, and help each other out, which can be a powerful motivator for restaurants to switch to BISTRO BUDDY.

Toasts Early Termination Fees Make It Hard For Restaurants

Many customers are jumping ship trying to get out of their contracts with Toast only to find out the contract length for Toast POS is 2 years, and there is a significant penalty for ending the contract early. Additionally, even if you decide to switch providers, you must still pay for the remaining contract term. This inflexibility can be problematic for new restaurants looking to experiment with different POS systems or for small restaurants operating in a fluctuating market. It also makes it hard to switch to a different provider if you are not satisfied with Toast.

An Alternative Solution To Toast POS - Online Ording - Tabe Reservations -  Self Serve Kiosk - Marketing Automation

In conclusion, BISTRO BUDDY's online ordering software is changing the game in the restaurant industry by giving restaurants the power to market effectively and stay competitive in the market. With the ability to export customer data and purchase history and import it into any CRM marketing platform of their choice, BISTRO BUDDY provides a level of flexibility and control over customer data that Toast does not. BISTRO BUDDY's solution not only addresses the problem created by Toast's approach to customer data but also addresses the contract length to month-to-month with no penalties and the ability to pause service and continue at a later time. This puts Toast in a difficult position by taking back the restaurant's profits and reducing risks that are leaving Toast feeling the burn.