Refund, Returns, and Exchanges Policy
At BISTRO BUDDY, we connect customers with a wide range of independent local food and drink establishments, including restaurants, food trucks, farmers' markets, breweries, and wineries. Each establishment ("Seller") on our platform is responsible for setting and adhering to its own policies regarding refunds, returns, and exchanges. This diversity reflects the unique offerings and operational capabilities of our Sellers. However, we also set forth platform-wide guidelines to ensure a consistent and fair customer experience.
Seller Refund, Return, and Exchange Policies
- Policy Transparency: Sellers are required to clearly state their refund, return, and exchange policies on each of their BISTRO BUDDY deals listing page. This includes whether such policies are offered, and under what conditions.
- Compliance with Local Laws: Sellers must ensure their policies comply with the local laws and regulations of their jurisdiction. For Sellers operating in the EU and other regions with mandatory return policies, compliance with such laws is required.
- Policy Enforcement: If a Seller enters into a return agreement with a buyer through BISTRO BUDDY’s support ticket system or another approved method, the Seller is obligated to honor that agreement. This may include issuing a refund for the returned item(s) or providing proof of shipping for a replacement item.
Buyer-Seller Dispute Resolution
- Direct Resolution Encouraged: We encourage Buyers to contact Sellers directly through the BISTRO BUDDY platform to resolve any issues related to refunds, returns, or exchanges. Direct communication often leads to faster and more satisfactory resolutions.
- Platform Intervention: In cases where Buyers and Sellers cannot reach a resolution, BISTRO BUDDY may intervene to facilitate a fair outcome. This process is guided by our platform’s policies, the information provided by both parties, and, where applicable, relevant laws and regulations.
Modifications to Seller Policies
- Policy Changes: Sellers are responsible for promptly updating their listing pages to reflect any changes to their refund, return, and exchange policies.
- Buyer Notification: In the event of significant changes to a Seller’s policy, Sellers are encouraged to proactively communicate these changes to potential buyers.
Additional Guidelines
- Digital Orders and Services: For orders that include digital goods or services (e.g., online cooking classes, digital menus, or other non-tangible items), Sellers must specify the conditions, if any, under which refunds or exchanges are offered.
- Custom Orders: Sellers may specify different policies for custom or personalized orders, including but not limited to non-refundability, due to the nature of these offerings.
BISTRO BUDDY aims to create a transparent, fair, and supportive environment for both Buyers and Sellers. Our policies are designed to foster trust and encourage a vibrant community of local food and drink establishments. For any questions or further clarification on our Refund, Returns, and Exchanges Policy, please contact us through support ticket.
